Frequently Asked Questions
1. Who do you sell to?
Afton Grove sells directly to showrooms, architects and interior designers. We do not sell directly to the public.
2. Do you accept custom orders or Customers Own Material (COM)?
Yes. Please contact our La Jolla office for details.
3. What information do you need to order?
When placing an order, please provide us with your reseller’s permit/tax ID number. We will also need a commercial ship to address (for freight orders – FedEx orders can be shipped to residential locations).
4. What payment methods do you accept?
Afton Grove accepts company checks, cashiers checks and wire transfers. 100% Prepayment is required from the buyer (hereinafter "you") on all orders: 50% is due on the order date; the balance is required prior to shipment. Storage fees are charged if you refuse delivery for merchandise ready for shipping. A $45.00 fee is charged for returned checks. All purchases are final. Freight cost includes shipping and handling, and is billed at net, FOB, San Diego, California.
5. Where do you ship from?
Afton Grove ships FOB San Diego, CA.
6. May I cancel an order?
You may cancel an order within five days from the order date. Orders cancelled five days after the order date incur a 25% processing fee.
7. What if the items I receive are damaged?
All Afton Grove products are shipped free of defects. Please notify your freight agent and Afton Grove in writing within 5 days of receipt of merchandise if you discover any loss or damage. Note: For blanket wrap shipments, full and final inspection is required at the time of delivery. This includes blanket wrapped furnishings as well as items that were shipped in cartons. Damaged items must be refused at sight. Damage claims may only be filed if damage is determined at the time of delivery. NO EXCEPTIONS. Note: For shipments by common carrier, claims must be made directly to the carrier. Note: for shipments by FedEx, claims must be filed with FedEx within 5 days of receipt of merchandise.
8. What is your return policy?
You must have written authorization from Afton Grove prior to returning any merchandise. Returned merchandise must be properly packed in the original packing materials. If damage occurs because of improper packing and freight claims cannot be made, you will be charged for the repair or replacement of the damaged merchandise. Returned merchandise incurs a 25% restocking fee, plus all shipping costs.
9. What materials do you use to make your products?
Afton Grove's outdoor furnishings are hand
made with the ultimate combination of
weather conquering materials. Afton Grove
combines rustproof aluminum and a synthetic fiber that oulasts rain, snow and sun. The woven surfaces are a variegated
color and immune to the mildew that plagues natural wicker outdoors. Our
synthetic fiber may cleaned with a mild
soap and water solution. All loose cushions are covered in a Sunbrella®
canvas.
Afton Grove uses iron and stainless steel wire to produce fil de fer furniture and furnishings.
Leather and Abaca fiber is a hand-woven material used to create lounge seating and occasional tables. Seat cushions are upholstered with a Sunbrella® canvas.
Afton Grove reserves the right to substitute materials.
All table and floor lamps are UL-approved.
10. Can you ship directly to my customer?
We can ship small items to residential locations. If you use our shipper, all freight shipments must be shipped to a commercial location or a receiving warehouse.
11. What are the lead times?
We stock most of our accessories and best selling furniture items and can ship those items immediately. New products and other items may have lead times up to 16 to 20 weeks. Please contact us for specific product information.
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